Contact & Legal Information for Timber Queensland

Contact information:

Timber Queensland Limited
ABN: 50 092 686 756
500 Brunswick Street
Fortitude Valley Qld 4006
Australia

PO Box 2014
Fortitude Valley BC Qld 4006

Telephone: (07) 3254 1989
Fax: (07) 3254 1964
Email: admin@timberqueensland.com.au

Delivery Rates and Policies:

Delivery Methods
All products sold by Timber Queensland Limited (TQL) are shipped by Australia Post, or can be picked up in person from our offices in Fortitude Valley. It is essential that a street address is provided for delivery – we do not deliver to Post Office boxes.

Delivery Costs
A flat rate of $7.50 for postage and handling is charged per order, for deliveries anywhere in Australia. For deliveries outside of Australia, please contact us prior to making a purchase, on admin@timberqueensland.com.au. We will then calculate a specific delivery cost based on your country of residence.

Delivery Timelines
Delivery can be expected to most major Australian cities within four working days (rural areas may take slightly longer). If for any reason we cannot fill your order, we will contact you within two working days (it is essential to include a contact number or email address when filling out the order form). A full refund will be actioned to your credit card, if the product cannot be made available to you.

Refund/Return Policy
We do not accept goods for Refund or Return except in the case of defective goods. If you do find your goods defective, please phone or email us prior to despatch. No refund requests will be approved until the product has been returned to us for inspection, and the defect verified. The products must be returned to us at your cost.

Currency
All transactions are in Australian Dollars.

Privacy Policy
Timber Queensland Limited (TQL) collects information via our website, and at our head office in Fortitude Valley. All information is gathered with great care.
Whilst exempt from application of the National Privacy Principals as outlined in the Commonwealth Privacy Act of 1988, TQL nonetheless appreciates the importance of confidentiality of information.

Access To Your Personal Information
We will not provide your personal information to any third party, unless required to do so by Law, or as may be required in the transaction process and delivery of goods purchased by you via our Online Shop.

Storage
TQL will undertake all reasonable steps to protect the security of personal information we hold. Unfortunately, when transmitting data over the internet, the information transmitted cannot be guaranteed to be 100% secure. Therefore, whilst we take precautions to protect your information, we cannot ensure or guarantee the security of such information. You transmit your personal information at your own risk.

Personal information collected from our website
The types of personal information we collect from you will depend on how you use our web site. Such information may include your name, date of birth, gender, current and previous addresses, telephone/mobile phone number and email address.

Cookies
Timber Queensland Limited uses "cookies". Cookies refers to the information that a web site can transfer to an individual's computer hard drive for record keeping. Cookies can make using our website easier by storing information about your preferences on a particular website. The use of cookies is an industry standard with most major websites using them. The information gathered is used to improve the structure and performance of our site to provide users with an improved service. Whenever a page is requested from our web server, we record the time, date and URL of the request, along with information on the browser software that is being used.

Security Policy
Timber Queensland takes the security of information very seriously. Encryption of transaction and billing data between Timber Queensland Limited and your computer is provided by the industry standard 128 bit SSL encryption technology. Our website also uses firewall technology to ensure that our internal systems are protected against breach from third parties.